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At RP Facilities Limited, we are dedicated to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase of a Reverse Osmosis (RO) machine, please review our updated return and refund policy below to ensure a transparent shopping experience.

1. Eligibility for Returns

  • Return Window: Products may be returned within 3 days of the purchase date.
  • Condition: To be eligible for a return, the RO machine must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Refundable and Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Products that have been installed or used.
  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Items that have been used and damaged due to misuse, overvoltage, undervoltage, or  tampering.
  • Items that have been supplied to the customer for more than 3 days.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at +234 912 683 5976 to request a return authorization.
  2. Prepare Your Package: Carefully pack the RO machine in its original packaging, including all accessories, manuals, and documentation.
  3. Ship the Item: Send the package to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item.

4. Refund Process

  • Once we receive and inspect the returned RO machine, we will notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please note that shipping costs are non-refundable.

5. Exchanges

No exchanges are allowed by RP Facilities Limited

6. Damaged or Defective Items

If you receive a damaged or defective RO machine, please contact us within 3 days of receipt. We will provide instructions for returning the item and issuing a replacement or refund.

7. Customer Service

For any questions or concerns regarding our return and refund policy, please contact our customer service team:

8. Accessibility

This Return and Refund Policy is available on our online store and is accessible to all visitors without needing to log in or provide personal information. It is provided in English to accommodate our customers.

Thank you for choosing RP Facilities Limited for your Reverse Osmosis machine needs. We appreciate your business!