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The Ultimate Guide to Hiring a Facility Management Team for Your Company

Updated: Jul 6, 2023

When it comes to running a successful business, efficient facility management plays a crucial role. From ensuring the smooth functioning of day-to-day operations to optimizing resources and maintaining a safe environment, facility management is vital for every organization. However, finding the right facility management team that aligns with your business needs can be a challenging task. This comprehensive guide aims to assist you in making an informed decision when hiring a facility management team for your organization.

Table of Contents:

  1. Understanding Facility Management and Its Importance

  2. Identifying Your Facility Management Needs

  3. The Benefits of Outsourcing Facility Management

  4. Key Qualities to Look for in a Facility Management Team

  5. Essential Questions to Ask Potential Facility Management Companies

  6. Evaluating Experience and Track Record

  7. Ensuring Compliance and Certifications

  8. Analyzing References and Client Testimonials

  9. Customized Solutions for Your Business

  10. Comparing Costs and Contracts

  11. The Onboarding Process and Transition Plan

  12. Communication and Reporting

  13. Implementing Technology and Innovation

  14. Evaluating Performance and Continuous Improvement

  15. Conclusion

Section 1: Understanding Facility Management and Its Importance

Efficient facility management is vital for optimizing business operations and ensuring the smooth functioning of an organization's physical infrastructure (Cushman & Wakefield, 2019). It encompasses various components such as maintenance, space planning, security, and environmental sustainability (International Facility Management Association). Facility management plays a pivotal role in minimizing downtime, reducing operational costs, and creating a safe and productive working environment (British Institute of Facilities Management). By investing in professional facility management, businesses can focus on their core functions while entrusting the management of their physical assets and infrastructure to experts (International Facility Management Association). This enables organizations to enhance operational efficiency, extend the lifespan of their facilities, and improve overall business performance (British Institute of Facilities Management).

Section 2: Identifying Your Facility Management Needs

Before hiring a facility management team, it is crucial to identify your organization's unique facility management needs. This involves assessing factors like the size of your facility, the specific services required, and any industry-specific compliance regulations. By understanding your needs and objectives, you can better align your facility management team's capabilities with your organization's requirements. This ensures that you receive tailored solutions that address your specific challenges and support your business objectives effectively.

Section 3: The Benefits of Outsourcing Facility Management

Outsourcing facility management brings numerous advantages to businesses. It offers cost-effectiveness by eliminating the need for in-house staffing and infrastructure investments. Outsourcing also provides access to specialized expertise and industry best practices, ensuring high-quality service delivery. With the ability to scale services based on business needs, outsourcing facility management offers flexibility and adaptability. Moreover, it allows organizations to focus on core competencies and strategic goals while benefiting from the experience and efficiency of external facility management professionals.

Section 4: Key Qualities to Look for in a Facility Management Team

When hiring a facility management team, several key qualities are crucial for a successful partnership. Reliability is paramount, ensuring that the team consistently meets deadlines and delivers high-quality services (International Facility Management Association, n.d.). Adaptability is also essential to handle dynamic work environments and evolving business needs (Jones Lang LaSalle Incorporated, 2021). Effective communication skills enable clear and efficient information exchange between the facility management team and the organization (Deloitte, 2021). Furthermore, a client-centric approach, where the team understands the organization's objectives and tailors their services accordingly, fosters a collaborative and productive relationship (American Society for Health Care Engineering, 2017).

Section 5: Essential Questions to Ask Potential Facility Management Companies

During the selection process, asking the right questions helps evaluate potential facility management companies. Inquire about their experience in handling similar projects, the range of services they provide, and their understanding of industry regulations. Ask about their approach to problem-solving and how they ensure client satisfaction. Inquire about their staffing capabilities, technological expertise, and ability to adapt to your organization's unique needs. By asking these essential questions, you gain insights into their capabilities, culture, and alignment with your business goals.

Section 6: Evaluating Experience and Track Record

Evaluating a facility management company's experience and track record is crucial to ensure they can handle the complexities of your project. Assess the types of facilities they have managed, their industry expertise, and the scope of their previous projects. Look for success stories and evidence of their ability to meet client expectations. An experienced facility management team brings valuable insights, knowledge, and best practices to ensure efficient operations and optimal performance in managing your facility.

Section 7: Ensuring Compliance and Certifications

Compliance with industry standards and regulations is vital in facility management. Ensure that potential facility management companies have the necessary certifications and accreditations relevant to your industry. Verify their compliance with safety protocols and environmental regulations. This ensures that their operations align with legal requirements and mitigates any potential risks associated with non-compliance. Working with a compliant facility management team gives you peace of mind and confidence in their ability to maintain a safe and compliant environment.

Section 8: Analyzing References and Client Testimonials

Analyzing references and client testimonials provides valuable insights into a facility management company's performance and reputation. Reach out to their previous and existing clients to gather feedback on their reliability, responsiveness, and service quality. Genuine client testimonials offer firsthand accounts of their experiences. This analysis helps you gauge the facility management team's capabilities, professionalism, and ability to build long-term client relationships, ensuring your decision is well-informed and based on the experiences of others.

Section 9: Customized Solutions for Your Business

Every business has unique facility management needs. Look for a facility management team that can provide customized solutions tailored to your organization's requirements. A team that understands your industry, business goals, and operational challenges can design and implement strategies that address your specific needs effectively. Customized solutions optimize resource allocation, minimize costs, and enhance operational efficiency, ensuring your facility management team is aligned with your business objectives.

Section 10: Comparing Costs and Contracts

Comparing costs and contract details is essential to make an informed decision. Evaluate the pricing structure, payment terms, and any additional fees associated with the facility management services. Compare the value provided by different facility management companies against their cost. Carefully review contract terms, including termination clauses, performance indicators, and dispute resolution mechanisms. By conducting a thorough cost and contract analysis, you can ensure transparency, avoid hidden charges, and establish a mutually beneficial partnership.

Section 11: The Onboarding Process and Transition Plan

A smooth onboarding process and transition plan are essential when switching facility management providers. Evaluate how potential facility management companies handle transitions, ensuring minimal disruption to your operations. Look for a well-defined plan that includes knowledge transfer, setting up communication channels, and establishing key performance indicators. Effective onboarding facilitates a seamless transition, ensuring the new facility management team can quickly grasp your organization's requirements and deliver uninterrupted services.

Section 12: Communication and Reporting

Effective communication is fundamental to a successful facility management partnership. Look for a facility management team that emphasizes clear and timely communication. Regular reporting and performance metrics help track progress, address concerns, and maintain transparency. Establish communication channels and protocols to ensure efficient information exchange. Strong communication and reporting mechanisms foster a collaborative environment, enabling both parties to work together effectively towards shared goals.

Section 13: Implementing Technology and Innovation

Incorporating technology and innovation in facility management can revolutionize operations. Evaluate a facility management team's technological capabilities and their willingness to adopt innovative solutions. Look for advancements such as computerized maintenance management systems (CMMS), IoT sensors for real-time monitoring, and energy-efficient solutions. Embracing technology improves efficiency, enables data-driven decision-making, and enhances the overall performance of your facility.

Section 14: Evaluating Performance and Continuous Improvement

Regularly evaluating a facility management team's performance is crucial for maintaining service levels and driving continuous improvement. Establish performance evaluation criteria and provide constructive feedback. Encourage a culture of continuous improvement to foster innovation and efficiency. By measuring performance and addressing areas for enhancement, you ensure that your facility management team consistently delivers high-quality services and actively seeks ways to optimize operations.


In conclusion, by following the guidelines provided in this guide, you are equipped to make an informed decision when hiring a facility management team. Understanding facility management, identifying your organization's needs, and considering key factors such as outsourcing, qualities, and references, will lead to a successful partnership. Focus on customized solutions, cost analysis, onboarding, communication, technology, performance evaluation, and continuous improvement. With the right facility management team, you can optimize your operations, enhance productivity, and achieve long-term success.

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